Contact ONEWallet

Email support

ONEWallet support requests should use the official support route shown in the app-store listing. Use that route for help using the app, troubleshooting, purchase and restore questions, product feedback, privacy requests, and questions about deleting an account. Do not include card numbers, barcodes, QR codes, backup files, or other personal information in an initial request.

Please describe what you were trying to do, what happened, the ONEWallet app version, the Android or HarmonyOS version, and the device model when those details are relevant. Screenshots can help, but remove or hide card numbers, barcodes, QR codes, email addresses, backup files, and any other personal information before sending them.

Choose the right contact

ONEWallet stores and displays cards; it does not process payments, update loyalty balances, or control transactions from a card issuer or store. Questions about a payment, current points balance, merchant account, or card acceptance should go to that merchant, bank, or card issuer. For account deletion steps, use the Delete Account page. For privacy rights and data handling, use the Privacy Policy.

The official ONEWallet Instagram profile and Soosu Studio TikTok profile are linked from this site, but do not send private account or card information through social media. ONEWallet does not have an iOS version. Official download links for Google Play, Samsung Galaxy Store, and Huawei AppGallery are available on the home page.

Support privacy